Refund & Returns Policy

Return Window

We offer a 30-day return window for all Golden Goose shoes purchased from our store. The 30-day period begins from the date of delivery as confirmed by our shipping carrier.

Eligible Items for Return

To be eligible for a return, items must meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, tags, and labels must be intact
• Shoes must show no signs of wear, dirt, or damage
• Original receipt or proof of purchase must be provided
• Items must not have any odors (smoke, perfume, etc.)

Non-Returnable Items

The following items cannot be returned:

• Shoes that have been worn outdoors
• Items damaged by misuse or normal wear
• Customized or personalized shoes
• Sale items marked as "Final Sale"
• Items returned after the 30-day return window
• Items without original packaging or tags

How to Initiate a Return

To start your return process:

• Step 1: Contact our customer service team within 30 days of delivery
• Step 2: Provide your order number and reason for return
• Step 3: Receive your return authorization and prepaid shipping label
• Step 4: Pack items securely in original packaging
• Step 5: Attach the return label and ship the package

Refund Processing

Once we receive and inspect your returned items:

• Inspection typically takes 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 1-2 billing cycles to appear
• You will receive an email confirmation when your refund is processed

Exchanges

We currently process exchanges as returns and new orders. If you need a different size or color:

• Return the original item following our return process
• Place a new order for your desired item
• This ensures faster processing and availability
• Contact customer service for assistance with exchanges

Damaged or Defective Items

If you receive damaged or defective Golden Goose shoes, please contact us immediately. We will provide a prepaid return label and process a full refund or replacement at no cost to you.

Return Shipping

Return shipping information:

• We provide prepaid return labels for all approved returns
• Original shipping costs are non-refundable (unless item is defective)
• We recommend using a trackable shipping service
• Customers are responsible for return shipping costs if not using our prepaid label
• Items lost in return shipping are not our responsibility

International Returns

For international customers, return policies may vary based on your location. Additional customs fees or duties may apply. Please contact our customer service team for specific international return procedures.